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All Companies
IHG
HospitalityHospitality AI, Revenue Optimization, Guest Experience AI
AI Teams & Focus Areas
+Revenue management and dynamic pricing AI across 6,000+ hotels
+Guest personalization and loyalty program AI (IHG One Rewards)
+Demand forecasting and inventory optimization
+Digital guest experience (mobile check-in, room selection AI)
+Operations optimization (housekeeping, staffing, energy)
+Voice of guest analytics and sentiment AI
Interview Loop (4 Rounds)
1
30 minRecruiter Screen
Background, hospitality/travel interest, AI experience
Know IHG's brand portfolio: Holiday Inn, InterContinental, Crowne Plaza, Kimpton, Vignette
Understand the franchise model: IHG doesn't own most hotels, it manages brands and systems
2
45 minHiring Manager Interview
Product leadership, hospitality domain, AI application
IHG operates a franchise/management model. Technology must work across franchise owners.
Show understanding of RevPAR, ADR, and occupancy as key hospitality metrics
3
60 minProduct Case
AI product design for hotel operations or guest experience
Think about the franchise constraint: AI products must work across independently-owned hotels
IHG One Rewards has 200M+ members. This loyalty data is the AI advantage.
Consider the full guest experience: search, book, pre-arrival, stay, post-stay
4
45 minCulture & Leadership
IHG values (True Hospitality), collaboration, franchise relationships
True Hospitality and guest-centricity are core to IHG's culture
Show experience working with franchise or partner-based business models
Demonstrate ability to build technology that serves diverse hotel operators
Question Types & Weighting
Revenue & Pricing AI30%
x
Design an AI-powered revenue management system that optimizes pricing across IHG's 6,000+ hotels
How would you use AI to predict demand during major events (concerts, conferences, holidays)?
Design a dynamic pricing system that accounts for competitor rates, demand signals, and guest value
Guest Experience AI30%
x
How would you personalize the IHG guest experience using loyalty data and AI?
Design an AI-powered digital concierge for IHG hotels
How would you use AI to improve the mobile check-in and room selection experience?
Strategy20%
x
How should IHG use AI to differentiate its brands (Holiday Inn vs. InterContinental)?
What's the AI strategy for competing with Airbnb and Marriott Bonvoy?
How do you deploy AI across a franchise network with varying technology capabilities?
Behavioral20%
x
Tell me about building technology for a franchise or partner-based business
Describe serving diverse stakeholders with a shared platform
How do you balance standardization with local customization?
Insider Tips
- +IHG is a franchise-model company. It doesn't own most hotels. AI products must be adopted voluntarily by franchise owners. Show you understand this dynamic.
- +Revenue management (pricing optimization) is the highest-ROI AI application in hospitality. Even a 1% improvement in RevPAR across 6,000 hotels is worth hundreds of millions.
- +IHG One Rewards (200M+ members) is the company's most valuable data asset. Loyalty data powers personalization and direct booking strategy.
- +The competitive landscape is Marriott (Bonvoy), Hilton (Honors), and Airbnb. Each has a different AI strategy. Know how IHG differentiates.
- +IHG brands range from Holiday Inn Express (economy) to InterContinental (luxury). AI products must adapt to different service levels and guest expectations.
- +Direct booking vs. OTA (Expedia, Booking.com) is a strategic priority. AI that increases direct booking saves IHG commission fees.
Red Flags to Avoid
- -Not understanding the franchise model and its implications for technology deployment
- -Ignoring revenue management as the primary AI value driver in hospitality
- -Proposing technology that doesn't account for varying hotel operator sophistication
- -Being unfamiliar with hospitality metrics (RevPAR, ADR, occupancy, GOPPAR)
- -Not considering the guest experience across the full travel lifecycle
What They Look For
Understanding of hospitality operations and the franchise business model
Revenue management and pricing optimization thinking
Guest-centric product design with loyalty and personalization focus
Ability to build technology that works across diverse franchise operators
Data-driven decision making with hospitality metrics fluency
Collaborative leadership that works with franchise partners, not just mandates
Salary Ranges (Total Comp)
PM$120K-$170K TC
Senior PM$170K-$240K TC
Director PM$240K-$340K TC
4-Week Prep Plan
Week 1
Study IHG's brand portfolio, franchise model, and IHG One Rewards. Stay at an IHG property and observe the guest experience.
Week 2
Practice hospitality AI cases: revenue management, personalization, operations. Study RevPAR and hotel economics.
Week 3
Franchise relationship stories. Platform building for diverse operators. Mock interviews.
Week 4
Full mock loop. Prepare your vision for AI in hospitality and IHG differentiation.